We are located on the beautiful Gabriola Island in BC, Canada.
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Because of this, you might receive your order in separate packages.
● Europe and Canada: 2-3 weeks
● International: 2-4 weeks
The shipping time depends on your location and during normal (not COVID times) can be estimated as follows:
● USA: 3–4 business days
● Europe and Canada: 6–8 business days
● Australia: 2–14 business days
● International: 10–20 business days
We offer free standard flat rate shipping. Once your order ships, you'll get a tracking number. The tracking stops getting updated once it leaves the US.
We work with an on-demand order fulfillment company with facilities worldwide! Most products ship from the US and will ship from a facility as close to you as possible (possibly from your own Country if you’re in Latvia, Spain, Canada, the US or Mexico) but we can’t determine where it will ship from.
An additional customs and tax fee can occur on orders that ship from a country different than yours. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Most of our products ship from the US but they might ship from another country since our Print-on-demand partner has facilities all over the world and will determine the best country to ship from for your specific order and products. We're not responsible for custom fees, duties or taxes.
Usually small orders don't get charged customs fees but we can't assure this because it depends on your Country, their regulations and what your ordered.
Before getting in touch with us, please help us out by doing the following:
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Since the products are made to order, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!