Cedarfell is a collaboration between two artists-Aryn Bowers and Sandra Mejia Posada. Aryn sketches then inks each piece. Sandra adds colour, texture and finishing details.

We are located on the beautiful Gabriola Island in BC, Canada.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Because of this, you might receive your order in separate packages.

DELIVERY
When will you get your order?
Usually, it takes 2–7 business days to fulfill an order, after which it’s shipped out. (Most products are fulfilled in 3 business days).
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Approximate times during COVID are:
● USA: 1-2 weeks
● Europe and Canada: 2-3 weeks
● International: 2-4 weeks
But your order might take up to 4 weeks after it ships.

The shipping time depends on your location and during normal (not COVID times) can be estimated as follows:
● USA: 3–4 business days
● Europe and Canada: 6–8 business days
● Australia: 2–14 business days
● International: 10–20 business days

We offer free standard flat rate shipping. Once your order ships, you'll get a tracking number. The tracking stops getting updated once it leaves the US.



Where will our order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Most products ship from the US and will ship from a facility as close to you as possible (possibly from your own Country if you’re in Latvia, Spain, Canada, the US or Mexico) but we can’t determine where it will ship from.
Each listing lists the facilities where it could be sent from. Orders from Mexico are shipped via the US so US customers won't be charged customs fees.
Will I be charged customs for my order?

An additional customs and tax fee can occur on orders that ship from a country different than yours. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Most of our products ship from the US but they might ship from another country since our Print-on-demand partner has facilities all over the world and will determine the best country to ship from for your specific order and products. We're not responsible for custom fees, duties or taxes.

Usually small orders don't get charged customs fees but we can't assure this because it depends on your Country, their regulations and what your ordered.
My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at cedarfellart@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at cedarfellart@gmail.com
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at cedarfellart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
RETURNS
What’s your return policy?

Since the products are made to order, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at cedarfellart@gmail.com!
In case that a return is accepted by us, you will be responsible for the return shipping.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at cedarfellart@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, within the listing images.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at cedarfellart@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!