We are located on the beautiful Gabriola Island in BC, Canada.
We work with fulfillment partner that has locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Because of this, you might receive your order in separate packages.
When will you get your order?
Usually, it takes 2–7 business days to fulfill an order, after which it's shipped out. (Most products are fulfilled in 3 business days).
Approximate shipping times (after fulfillment) during COVID and special holidays are:
● USA: 1-2 weeks
● Europe and Canada: 1-3 weeks
● International: 2-4 weeks

The shipping time depends on your location and during normal times can be estimated as follows:
● USA: 3–4 business days
● Europe and Canada: 6–8 business days
● Australia: 2–14 business days
● International: 10–20 business days

We offer free standard flat rate shipping. Once your order ships, you'll get a tracking number.

Where will our order ship from?

Most products ship from the US and will ship from a facility as close to you as possible (possibly from your own Country if you’re in Latvia, Spain, Canada, the US or Mexico) but we can’t determine where it will ship from.

Each listing lists the facilities where it could be sent from.
Will I be charged customs for my order?

Canadian orders include prepaid customs so you won't get charged extra fees!
Orders from Mexico are shipped via the US so US customers won't be charged customs fees on orders that ship form the US or Mexico.
Additional customs and tax fees can occur on orders that ship from a country different than yours. This fee is not in our control and is assessed by your local customs office. We're not responsible for custom fees, duties or taxes.

Usually small orders don't get charged customs fees but we can't assure this because it depends on your Country, their regulations and what your ordered.
My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at cedarfellart@gmail.com with your order number.
If you did find a mistake in your delivery address, please get in touch with us.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at cedarfellart@gmail.com
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at cedarfellart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
What’s your return policy?

Since the products are made to order, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at cedarfellart@gmail.com!
In case that a return is accepted by us, you will be responsible for the return shipping.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at cedarfellart@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, within the listing images.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at cedarfellart@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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