TERMS & CONDITIONS
By visiting www.cedarfell.com and our Etsy store you are consenting to our Terms and Conditions and agree to the collection and use of information in accordance with this policy.
Outlined here, are our policies regarding the collection, use and disclosure of Personal Information we receive form users of this Site.
We do not sell information about you, the information collected is used for the sole purpose of running and improving our services.
If you subscribe to our newsletter, we will manage your information through Mailchimp and only store it on their site. If you send us an email or contact us through our website’s contact form, your email and contact information you have provided will only be stored in Gmail Suite email.

Intellectual Property
This site includes artwork and intellectual property owned by Cedarfell. All rights reserved, please do not reproduce our content without written consent. We do not grant to you any implied or express rights to any of our content. All of our designs are created by us and ©Cedarfell. 2021.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the content provided on those sites. Purchases are done trough Etsy and Etsy handles all payments. We do not get any of your payment information.
Delivery
When will you get your order?
Usually, it takes 2–7 business days to fulfill an order, after which it’s shipped out. (Most products are fulfilled in 3 business days).
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe and Canada: 6–10 business days
● Australia: 2–14 business days 
● International: 10–20 business days

We offer free standard flat rate shipping, if you need faster shipping, please contact us before placing your order.

[Covid-19] When will I get our order?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Approximate times during COVID are:
● USA: 1-2 weeks
● Europe and Canada: 2-3 weeks
● International: 2-4 weeks
But it might take up to 4 weeks after it ships.
Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Most products ship from the US and will ship from a facility as close to you as possible (possibly from your own Country if you’re in Latvia, Spain, Canada, the US or Mexico) but we can’t determine where it will ship from.
Each listing lists the facilities where it could be sent from. Orders from Mexico are shipped via the US so US customers won't be charged customs fees.

Will I be charged customs for my order?

An additional customs and tax fee can occur on orders that ship from a country different than yours. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Most of our products ship from the US but they might ship from another country since our Print-on-demand partner has facilities all over the world and will determine the best country to ship from for your specific order and products. We're not responsible for custom fees, duties or taxes.

Usually small orders don't get charged customs fees but we can't assure this because it depends on your Country, their regulations and what your ordered.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors' in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at cedarfellart@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at cedarfellart@gmail.com
I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at cedarfellart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?

Since the products are made to order, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at cedarfellart@gmail.com! In case a return is approved by us, the return shipping will have to be paid by the customer.
Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at cedarfellart@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, within the listing images.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at cedarfellart@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

PRIVACY POLICY

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information Collection and Use
This site collects your information in the following ways:
The information you type in manually (like personal information you provide us in contact forms).
2. Log data and information automatically collected via third-party partners. The site collects information that your browser sends whenever you visit our Site. (e.g. Mailchimp, Adobe Portfolio or Google Analytics collecting your IP address, browser type, version, pages of our Site that you visit, time and dates of your visits, and other Statistics).
3. Purchases are done trough Etsy and Etsy handles all payments. We do not get any of your payment information. Only information regarding your purchase and shipping information.
Information we Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as print on demand and/or delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Security
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We do not store your data physically, the data you transmit is kept in our password protected Gmail account (Google Cloud is Privacy Shield certified), GoDaddy hosting, Printful account, Adobe account, Mailchimp account and Google Analytics account. Your personal information like name, email, address and phone will only be kept on secured encrypted hard drives and secure office files if you purchase a service or product and we need to invoice you.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. we generally keep your data for the following time period: 7 years.
Links
When you click on links on our store, they may direct you away from our site. We’re not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site implies that you agree with these policies.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Contact Us
For purposes of EU data protection law, I, Aryn Bowers, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cedarfellart@gmail. Alternately, you may mail me at:
Cedarfell
1430 Ferne Rd.
Gabriola, BC.
V0R 1X6
Canada

COOKIES POLICY
What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
How do we use cookies?
When you use and access this website, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.
We use both session and persistent cookies on this website.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. Sous of the third parties we use that might use cookies are Mailchimp, Adobe Portfolio, Pinterest, Printful, Etsy, Google Analytics, amongst others.
What are your choices regarding cookies?
You can choose if you accept the use of cookies by clicking ACCEPT ALL on the pop up that appears when you first log into this website. If you'd like, you can instruct your web browser to delete or refuse cookies. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and sous of our pages might not display properly.

Last Update: June 2021.